Introduction
What This Application Does
This application is a centralized platform that streamlines project communication and accountability across construction teams. It brings four core capabilities together in a single workspace:
- Requests for Information (RFIs) — formal questions and answers between parties.
- Ball-in-Court tracking — a live record of who owes the next action.
- Project correspondence — threaded messages, internal notes, and shared attachments.
- Performance dashboards — real-time visibility of activity, response times, and bottlenecks.
By replacing scattered email chains with a single auditable system, the application ensures every item has a clear owner, a deadline, and a complete history — which translates to faster resolutions, fewer disputes, and better project outcomes.
Who Should Read This Guide
This guide is written for everyone who interacts with the system, including:
- Project managers coordinating multiple parties and reporting on project health.
- Contractors and subcontractors raising and responding to RFIs.
- Designers and consultants providing technical clarifications.
- Clients and owner representatives monitoring project performance.
- Administrators configuring the system and managing user access.
How to Use This Guide
If you are new to the application, start with Getting Started and Quick-Start Guide, then explore the workflow chapters as you need them. Experienced users can use the Table of Contents to jump directly to the topic they need, or refer to the Glossary and FAQ at the end of the document.
Look for the coloured callout boxes throughout this guide. Tips offer shortcuts and good habits, Important notes flag mandatory steps, and Notes provide helpful context.